When it’s time to move house or relocate your office, choosing the right furniture removalist can make all the difference. A smooth move hinges on reliable service, professional handling of your belongings and minimal stress.
However, not all movers are created equal. Without careful research and consideration, you could end up with broken items, hidden fees or frustrating delays. Whether you’re moving across the street or interstate, the right removalist can help you avoid unnecessary hassle, delays or unexpected expenses. It’s worth investing the time to choose a provider you can truly trust.
To help you avoid these pitfalls and make an informed decision, here are three essential tips for hiring a furniture removalist.
1. Check Credentials, Insurance and Experience
Before you sign any contracts or schedule your move, it’s crucial to verify that your removalist is properly credentialled and insured. In Australia, removalists aren’t required to hold a formal licence, but reputable companies will often be members of the Australian Furniture Removers Association (AFRA). Membership with AFRA indicates that the company adheres to industry standards for training, equipment and conduct.
Just as important as credentials is insurance coverage. A reliable furniture removalist should offer public liability insurance and transit insurance, protecting your belongings in case of accidents or damage. If they don’t or if their policy is unclear, it’s a red flag. You may want to supplement their cover with your own moving insurance for added peace of mind.
Experience also plays a significant role in the quality of service you receive. Look for companies with several years of proven success in handling various types of moves. Specialists in certain services—such as office relocations, interstate moves or antique furniture handling—can be particularly beneficial if your situation requires it. Always ask for references or read online reviews to gauge the company’s reputation.
2. Request a Detailed Quote and Clarify All Costs
Cost is always a key consideration, but it’s not just about choosing the cheapest option. A suspiciously low quote can be a warning sign of hidden fees or substandard service. Instead, look for transparency. A trustworthy removalist will provide a detailed quote that outlines exactly what’s included and what isn’t.
Ask for a written estimate that includes labour, transportation, packing materials and any additional services such as storage, disassembly or special item handling. Some companies charge by the hour, while others offer fixed rates. Make sure you understand the pricing structure to avoid surprises on moving day.
You should also inquire about cancellation policies, payment terms and what happens if there are delays. If possible, arrange for an on-site assessment before receiving your quote—this allows the removalist to evaluate the volume and nature of your items and provide a more accurate estimate.
Lastly, avoid making decisions based solely on cost. Prioritise value, reliability and professionalism to ensure your move runs efficiently and without unexpected complications.
3. Assess Customer Service and Communication
Strong communication and responsive customer service are non-negotiable when hiring a furniture removalist. From your initial enquiry through to the completion of your move, the company should be easy to contact, happy to answer questions and proactive in providing information.
Pay attention to how they handle your initial request—do they respond promptly and courteously? Are they willing to provide a written plan or timeline for your move? A well-organised company will guide you through the process, confirm all details in advance and offer advice to help your move go smoothly.
Additionally, assess how they deal with problems or complaints. Reputable businesses will have a clear complaints resolution process and won’t shy away from addressing issues professionally. A commitment to customer satisfaction often reflects in online testimonials and word-of-mouth recommendations, so take the time to do your research.
During the moving process, clear communication about timing, delays and handling of fragile or high-value items is crucial. If a company seems disorganised or evasive early on, it’s a strong indicator of how the rest of your experience will unfold.
Final Thoughts
Before you sign any contracts or schedule your move, it’s crucial to verify that your removalist is properly credentialled and insured. In Australia, removalists aren’t required to hold a formal licence, but reputable companies will often be members of the Australian Furniture Removers Association (AFRA). Membership with AFRA indicates that the company adheres to industry standards for training, equipment and conduct.
Just as important as credentials is insurance coverage. A reliable furniture removalist should offer public liability insurance and transit insurance, protecting your belongings in case of accidents or damage. If they don’t or if their policy is unclear, it’s a red flag. You may want to supplement their cover with your own moving insurance for added peace of mind.
Experience also plays a significant role in the quality of service you receive. Look for companies with several years of proven success in handling various types of moves. Specialists in certain services—such as office relocations, interstate moves or antique furniture handling—can be particularly beneficial if your situation requires it. Always ask for references or read online reviews to gauge the company’s reputation.
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